service & support

technical support

FOR ALL GOSSAMER MACHINES

Gossamer provides unparalleled in-house field technical support and telephonic assistance. We have a dedicated configuration manager for technical document control and technical document backup for all critical spare related inquiries dating back more than 30 years. Our experienced technicians provide you with superior knowledge and quick responsiveness.
FIELD SERVICE AND SUPPORT:
  • – Training for new operators
  • – Preventative maintenance
  • – Minor or major services
  • – Modifications
  • – Fault finding
  • – Cross-trained in mechanical, electrical, and programming

conditions of sale

Read more on the terms and conditions of sale.

VISIT PAGE

REGIONAL TECHNICAL/SERVICE SUPPORT

Northern Cape, Free State & Mpumalanga Area
ROLF WIERS
  • Office: North West
  • service@gossamer.co.za
  • 021 851 2464
Western Cape & Eastern Cape Area
JOHN POTTAGE
  • Office: Somerset West
  • service@gossamer.co.za
  • 021 851 2464
ANDRIES BOOYSE
Office: Somerset West
  • service@gossamer.co.za
  • 021 851 2464

parts direct

Our innovative commitment to improving processes and customer service we provide a single, convenient source for your replacement spare parts. Partnering with our Major Suppliers we provide you with MORE value at the best price.

OUR EXPERIENCED TECHNICIANS ARE STANDING BY TO ASSIST WITH:
  • – Technical assistance from packaging product experts
  • – Expert spare parts stock advisory
  • – Pre-assembly of change parts for added customer convenience
  • – Pre-assembly of service kit per packaging product
Jean Robertson - Gossamer
JEAN ROBERTSON

Service Manager

jean@gossamer.co.za

021 851 2464

preventative maintenance plan

We believe in preventative maintenance and after sales support. Our maintenance and repair agreement can be added to new or existing equipment manufactured by Gossamer. These agreements can be tailored to cover anything from preventative maintenance servicing up to fully maintaining the machine or anything in-between.
BENEFITS:
  • – Reduce operating cost
  • – Budget & manage your maintenance cost
  • – Maximise equipment up time and reliability
ADDITIONAL BENEFITS INCLUDE:
  • – Option of full on-site management and maintenance labour or support and service from professional technicians.
  • – Warranty management services of 2 years
  • – Providing cost effective planning and scheduling of all maintenance activities

PREVENTATIVE MAINTENANCE PLAN OPTIONS

NEW PACKAGING MACHINES:

  • – Reduce operating cost
  • – Budget & manage your maintenance cost
  • – Maximise equipment up time and reliability

EXISTING GOSSAMER PACKAGING MACHINES:

  • – Up to 2-year Preventative Service Plan
  • – 1 Year Warranty (Certain conditions apply)

refurbishment or modifications

Our service innovation and dedication to customer satisfaction we offer to refurbish your existing equipment or do the necessary modification if your needs have changed. Professionally maintained equipment improves your availability and most importantly gives you the business advantage of reliability. Our skilled personnel will thoroughly inspect your machine, supporting you in averting potential problems that can occur through poorly maintained equipment.
BENEFITS:
  • – Reduce operating costs
  • – Manage predictable maintenance costs
  • – Maximise equipment up time & reliability
  • – Let you focus on your core business
IF YOU NEED ASSISTANCE TO:
  • – Increase speed
  • – Expand product size range
  • – Upgrading the machine controls
  • – Alternative in-feed or out-feed conveyors
  • – Style change and training

warranty

All new packaging equipment manufactured and supplied by Gossamer Structures is warranted to be free from defects in materials and workmanship for the time period specified. The warranty period commences from the date equipment is shipped from the facility.

  • Workmanship: 1 Year
  • Pneumatic Specified Components: 1 Year
  • Hot-melt Specified Components: 2 Years